Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams and our customers.
At checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations (unless they are limited by local government restrictions).
Our Response to Covid-19
At Candy Tong Collection, the safety and health of our employees and customers is paramount. As we launch our brand to the world, we are committed to doing so as responsibly and safely as possible. The ways in which we interact with one another and our customers has significantly changed due to the COVID-19 pandemic. As a result, certain policies and procedures have been modified, and new requirements introduced, to ensure we are adhering to applicable health and safety guidelines and complying with state and local law.
Shipping Updates
Backorders
Due to the current health crisis, unforeseen circumstances are causing global production delays for many brands, including ours. While we are working diligently to keep our special product offerings in stock, you may notice an increase in backordered items on our site at this time.
Returns and Exchanges
At our workshop we seek to avoid mistakes but unfortunately, due to the variety of styles and materials used, sometimes problems may occur. No items may be returned to Candy Tong Collection, exchanged or refund demanded for any reason other than manufacturing defects.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for an exchange or refund for any damaged product, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange or refund, you can contact us at candytongcollection@gmail.com enclosing a photo of the product making the damage visible. If your claim is accepted, we will contact you with a solution. The options that will be presented to you will be:
1. Exchange your product, 2. Replace with a different product, and 3. Refund your purchase.
Items sent back to us without first placing a claim will not be accepted.