FAQ
PRODUCT
Where can I buy a Candy Tong Collection?
We currently only sell our products here at our online store, candy-tong.com.
How should I clean and take care of my Candy Tong Collection product?
Candy Tong Collection is just as luxurious and stunning as you are.
To keep your leotard looking as pristine as ever, here are some helpful tips to get the longest life of your product.
- Hand washing is key! But if you choose to machine wash, use cold water with a mild soap as heat and chemicals break down the foils and prints.
- Turn your gear inside out and wash it with other synthetic fabrics and avoid anything abrasive, such as denim or garments with Velcro® or zippers.
- Do not use fabric softener or bleach.
- Hang dry! hang dry! hang dry!
Where are Candy Tong Collection products made?
Candy Tong Collection is hand-crafted in small limited productions in Portugal. Our quality and craftsmanship is meticulously overseen to give you luxury yet comfortable dancewear at a reasonable price.
SIZING
How can I be sure that I'm ordering the correct size?
The best way to know the size is to try it out but because this is not always possible, we have tested our measurement chart and we are very confident that each style will be perfect. Please note, however, that regardless of the size chart, every body is beautiful. Fit is different for everyone and fit matters. Size is just a number or a letter. Some models or materials fit better to certain types of silhouettes. If you are in between sizes, we suggest going up a size.
ORDERS AND SHIPPING
How long will my order take to ship?
Shipping has an expected transit time of 2 to 5 business days.
Please note: Due to Covid-19 transit times may suffer variation, due to sanitary inspections or flight/transit restrictions.
For more information, please read our Shipping policy here.
Why is my card charged a foreign transaction fee?
Candy Tong Collection is proud to be a European company based in Lisbon, Portugal although designed and curated in New York City.
Do you ship worldwide?
Yes, we do! We wanted to ensure that Candy Tong Collection is available for the world.
RETURNS
Why are there no refunds?
Candy-Tong.com has a no-return policy.
Every individual piece made by Candy Tong Collection is final sale and nonrefundable. Due to limited quantities in our timeless and one-of-a-kind luxury materials, we unfortunately do not offer any refund on any orders.